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Admiral Van is arranged and administered by Able Insurance Services Ltd (Ellipse, Ground Floor, Padley Road, Swansea SA1 8AN), trading as Admiral Van, which is authorised and regulated by the Financial Conduct Authority and is part of the Admiral Group plc.

Frequently Asked Questions

A lot of people find van insurance confusing. There can be a bewildering amount of terms and conditions to adhere to and bundles of paperwork for the customer to read.

We have put together a guide that tries to explain some of the most common terms used in van insurance for you.

Buying your policy

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What is NCB?

What is protected NCB?

What is acceptable as proof of NCB?

Why do you need my NCB & drivers licence details?

How do I provide my NCB and licence details?

What do I do if I can't supply my NCB proof?

What documents are acceptable forms of identification?

Do I need my certificate of motor insurance to tax my vehicle?

What documents should I receive from Admiral Van?


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What happens if my Direct Debit payment doesn't clear?

Can I pay my policy in full?

What if my Direct Debit details change?

Can I pay using someone else's card?

How long will my refund take to process?

Policy Changes

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How do I change my contact details?

What changes do I need to make Admiral Van aware of?


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I have cancelled my Direct Debit instruction - will this cancel my policy?

What are your cancellation fees?


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Will my policy automatically renew?

Why would Admiral Van automatically renew their policies?

What happens if my policy automatically renews and I am covered elsewhere?

Policy Upgrades

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Does my policy cover me to drive other vehicles on a Third party basis?

Can I tow a trailer?

What happens if my policy automatically renews and I am covered elsewhere?

Claims and Convictions

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What claims do Admiral Van need to be aware of?

What is the difference between a fault and a non fault claim?

Will a non fault claim affect my premium?

If I claim for a windscreen will this affect my no claims bonus?

How do I go about making a claim?

What convictions do I need to disclose?