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Got it

Admiral Van is arranged and administered by Able Insurance Services Ltd (Ellipse, Ground Floor, Padley Road, Swansea SA1 8AN), trading as Admiral Van, which is authorised and regulated by the Financial Conduct Authority and is part of the Admiral Group plc.

Make a claim

In the unfortunate event of an incident you can rest assured that your claim will be dealt with quickly and efficiently. We understand this can be a stressful time for you so have provided the following information to help make our claims process clearer.

What to do?

Contact our 24 hour claims team at Albany Assistance on 0808 223 7409
In order to process your claim as efficiently as possible please try and have the following to hand when you make your initial call:

  • Client reference number (Admiral Van are the Broker, this number will be located on any correspondence from us and will allow Albany to verify your information)
  • Underwriting company name and policy number (These details will provide Albany with information regarding your Policy underwriters)
  • Policy start and expiry dates
  • Your level of cover (Third party, Third Party Fire and Theft, Comprehensive), the above information can be found on your Certificate of Motor Insurance
  • Details of any extra cover you may have (Legal Cover, Van Hire etc), this can be found in your welcome pack
  • The date and time of the incident

Claims Advice

  • Report any incident to the claims team within 48 hours of the event, this is regardless of whether you are intending to claim or not
  • If there is a Third Party involved take their details (name, address, registration number etc)
  • If any witnesses can give an accurate account of the incident take their name and address
  • Make a sketch showing the positions of any vehicles involved and the landmarks around the incident site (junctions, traffic lights etc)
  • If the Police attend take the name, badge number and station of the officers attending the scene
  • If the vehicle is stolen contact the Police to notify them first and note down your crime reference number